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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

ORDER STATUS

 

HOW DO I TRACK MY ORDER?

To view your order, login into your account. Next, locate your order in the customer info section. Another option is to find your tracking number and shipment via the tracking link. You can find this tracking number via the shipment confirmation email.

 

HOW DO I PRINT MY ORDER RECEIPT?

After LOGIN to your account, you can view your order number or locate your ORDERS through the customer info section. Then, choose your order and click PRINT RECEIPT. Besides, you can print a receipt from the attached PDF into the original order confirmation email.

 

WHEN CAN I EXPECT TO RECEIVE MY ORDER? PRESCRIPTION GLASSES

Manufacturing time depends on the choice of your lenses. Standard production time is approximately 8 days, but lens coating takes additional time in production. Unfortunately, we cannot start until we receive a complete prescription with the exact measurement of pupillary distance. If your order is missing any information, we will contact you within 24 hours of placing your order. If your order contains lens coating (anti-fog, anti-reflect, scratch) or has a different tint like a photochromic option, we’ll spend 2-3 business manufacturing your lenses. Generally, the usual production time includes 10-11 days. Before the shipping of your order, you will get the tracking number and shipping information.

  • USA: Through free UPS first class shipping (Delivery confirmation), your order’s expecting date will take 1-2 days after shipping in case of your address location is the Central-Eastern Time Zones. Besides, it will take 3-5 days after shipping if you are located in the mountain and pacific time zones.
  • CANADA: After custom clearance time, the expected time is 5-8 working days after shipping.
  • INTERNATIONAL:your order will be dispatched through First Class Mail International. Delivery time varies due to country time zone, but usually, orders are delivered within 9-14 business days.
 

NON-PRESCRIPTION GLASSES AND SIDE SHIELDS

Usually, dress frames are available in the warehouse and can be shipped within 24 hours. Non-prescription safety frames without lenses will be dispatched within 2-4 days. Non-mesh side shields are typically shipped on the same day.

 

WHAT IF I MADE A MISTAKE WHEN PLACING MY ORDER?

Send an email to service@safetyeyeglasses.com describing the issue. We will add email comments to our order notes and follow up if necessary and address your required issue.

 

HOW DO I KNOW IF A FRAME IS IN STOCK?

If a frame is located in our catalog, it means either we have a frame in the current inventory frame or at the distributor warehouse.

 

CUSTOMER SERVICE

 

Do you review my order before fabricating the lens?

Yes. Our skilled opticians conduct a comprehensive review of every prescription, practice digital calculation, and verify the selected size and lens combinations. If we have any concerns about your order, we will contact you via email.

 

Can I order a frame without a prescription lens?

Yes. For the frame selection, visit the “Frame Only” section. In the “Add Lens” category, you can buy non-prescription lenses. You can also use any of our frames for sunglasses.

 

I am ready to order prescription glasses. How do I start?

A prescription note is necessary to purchase prescription eyeglasses. 

 

How do I choose the correct size frame for a comfortable fit?

On the frame page, view the size of each glasses. If you already have eyeglasses, you can use the existing measurement of those. The size format of the frame will look like this: XX-XX-XXX. After providing us with your accurate measurement image, we will digitally calculate your size and confirm our size selection for your selected frame.

 

How do I measure my PD or pupillary distance?

The pupillary distance or PD is the distance between the center of your pupils. It is recorded in millimeters. Click here to find your PD.

 

Can I pay with a check?

Yes. Please include your receipt with a payable check.

Mail it to: Safetyeyeglasses 8300 Falls of Neuse Road Suite 110 Raleigh NC 27615

Your order will be dispatched after receiving your check.

 

There are lots of confusing numbers on my prescription. Could you enter for me?

Yes. Attach a scan of your prescription slip and email us at service@safetyeyeglasses.com, fax it to 1-800-659-8309 or take a picture of the prescription and text us at 984-444-9224.

 

Are side shields included?

Yes. Side shields are included automatically with every order. Your company should have a business rule in which side shields are permanently attached. For more information, see the “Explain my Benefits” link on your company site.

 

Prescription Questions

 

How do I get an eyeglass prescription?

Generally, prescriptions for glasses are provided by an Ophthalmologist or Optometrist because they are included in the annual eye examination. According to law, your doctor will give you a copy of the prescription. A prescription is usually valid for 1 or 2 years. If you require any help to get a copy of the prescription, choose the Call My Doctor option on the Add Prescription page. After receiving your request, we will contact an eye care professional for you.

 

How do I send my prescription to safety eyeglasses?

Pretty simple, scan your prescription note and email us at services@safetyeyeglasses.com, fax it to 1-800-659-8309 or make a pic of your prescription slip and text us at 984-444-9224.

 

Order Status and Shipping Questions

 

Do you ship outside of North America?

Yes. We ship internationally, excluding Iran and North Korea. Every shipment is through the United States Postal Services with First class International services and tracking numbers.  

 

How long will it take for my glasses to arrive?

Manufacturing time depends on the choice of your lenses. The standard time for the complete order is eight days, but lens coating takes additional time, and it can extend from 1-3 days in the total production time. Your order cannot be completed without the complete prescription, including pupillary distance. We will contact you within 24 hours if anything is missing from your order. If your order contains lens coating (anti-fog, anti-reflect, scratch) or chooses a different tint like a photochromic option, we’ll spend 2-3 business days for the complete manufacturing of your lenses. Generally, the usual production time includes 10-11 days. Before the shipping of your order, you will get the tracking number and shipping information.  

  • USA: Through free UPS first class shipping (Delivery confirmation), your order’s expecting date will take 1-2 days after shipping in case of your address location is the Central-Eastern Time Zones. It will take 3-5 days after shipping if you are located in the mountain and pacific time zones.
  • CANADA: After custom clearance time, the expected time is 5-8 working days after shipping.
  • INTERNATIONAL: Your order will be dispatched through First Class Mail International. Delivery time can be variable due to the country’s time zone, but usually, orders can be delivered within 9-14 business days.
 

Do you notify me when my order ships?

Yes. You will receive shipping confirmation through email including a tracking number. Through this process, you will track the progress of your shipment at www.USPS.com

 

How is my order shipped?

Every order is shipped by USPS First Class Mail delivery confirmation and tracking. 

 

Oops! I entered something wrong on my order. Can I make changes?

To resolve any issue, sending us an email to service@safetyeyeglasses.com and explain your issue in detail. We will address your problem, add your comments to our order notes, and follow up.

 

How do returns work?

The period of returns is 41-days long. It starts once you receive your order.

 

What is your Warranty

Every frame has a 1-year warranty. 

 

What do I do if my frames need adjustment after I get them?

First of all, see the “How to adjust your frames” section for more guidelines. Then, if you need further adjustments, visit your local optician for a professional adjustment.

 
 
 
 
 
 
 
 

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